Zazzle Return Policy

Everything at Zazzle is custom-made to order. Because your item is printed and assembled exclusively for you, each creation is truly one of a kind rather than pulled from pre-made warehouse stock. It is also why a returned item can’t go back on a shelf or be sold to anyone else.

There are two levels of protection in the Zazzle Return Policy: Standard Returns and Worry-Free Returns.

Check your order history to see if you purchased Worry-Free on your order.

Standard Returns

Standard Returns are orders without Worry-Free Returns. Our Promise is if something goes wrong on our side, you can request a free reprint, credit or a refund within 30 days of receiving your product. Returns for any other reason aren’t covered.

What we cover

• Printing errors and production mistakes
• Damaged items
• Wrong or missing items
• Delays caused by Zazzle, its Makers or Carriers
• Misrepresented or otherwise inaccurate product information

What we don’t cover

Every Zazzle product is made to order and personalized for you, so a returned item can’t be restocked or resold. Standard Returns do not include:

• Size or fit issues
• A typo, or the wrong option chosen when the order was placed
• An event that was canceled, postponed or otherwise changed
• No longer needing the item
• Anything outside Zazzle’s control, such as the artwork or text placed in the designable area of a product

These issues are ALL covered if you purchase Worry-Free for your Order.

Worry-Free Returns

If you are not happy with your order for any reason, you can return it within 60 days of receiving it. You can get a refund, account credit or a free reprint, and we won’t ask you to pay for return shipping.

What Worry-Free Returns adds

• A professional designer reviews every design in your order before it prints, and fixes typos, cut-off text and design issues.
• If production runs late, we pay to upgrade your shipping to help your order arrive on time.
• Returns for reasons Standard Returns does not cover, including your own mistake, a canceled or changed event, and no longer needing the item.
• An additional 30 days to the return window, for a 60 day return window.

Purchasing Worry-Free Returns

Worry-Free Returns is an optional add-on, priced per order, based on cart value (“Worry-Free Fee”). Once purchased, the Worry-Free Fee is non-refundable. However, Zazzle may elect to refund the fee, if the problem was ours — a printing error, a damaged item, or a wrong or missing item.

How all Returns work

How to return an item

1. Log in to your Zazzle account and visit the Returns & Order Resolution Center.
2. Check your order details to confirm the item is eligible — the order details show if Worry-Free Returns is included.
3. Select the order, then the item(s) you want to return.
4. Choose a reason.
5. Choose how you would like it resolved: account credit, a replacement using your current design, or a refund to your original payment method.
6. Add anything else that would help, and attach a picture of the issue.

Returning damaged or defective items

The return process can often be expedited by sending a digital image of the damage or defect, along with a clear description of the problem, to our customer support team. In many cases a replacement, account credit, or refund can be issued as soon as the claim is substantiated. If the damage or defect cannot be verified by email, the item may need to be returned to Zazzle for inspection before a determination is made.

Who covers the return shipping cost?

Zazzle does. We provide a prepaid return shipping label for every return we accept — whether the problem was ours, or you are returning an order covered by Worry-Free Returns.

Contact Zazzle support to arrange the return before sending anything back. We can’t reimburse return shipping you have already paid for yourself.

How long a return takes

• Exchange — we email you once the reprint has been initiated.
• Account credit — usually 1 business day to appear in your Zazzle account. Credit is valid for 1 year from the date it is issued.
• Refund — usually 5–7 business days to appear in the account used to make the purchase, depending on the issuing bank.

Exchanges are like-for-like: dark apparel may be swapped for other dark apparel of equal or lesser value, light apparel for light apparel, and non-apparel for a similar non-apparel item of equal or lesser value.

Product restrictions

Embroidered Stitch Files

You may return any embroidered product for a replacement or refund within 30 days of receipt or 60 days if you purchased Worry-Free Returns. However, in order to obtain a refund of the stitch file image conversion fee, you must contact customer support within 10 days of receiving your embroidered product(s) and you must return the product to Zazzle. If you posted an embroidered product for sale to your Store without ordering a product, you must request a refund of the conversion fee within 10 days of the date Zazzle uploaded the stitch file to your “My Images” library, which will be indicated by the “sent date” of the stitch file confirmation email sent to you.